Home / Shipping & Returns
We hope that you are completely satisfied with your orders sold by AspireLearningTools.com. We cannot accept for return or replacement any item that has been purchased, unless it arrived defective or damaged.

Requesting a return
You are a valued customer, and we want your shopping experience with us to be hassle-free. If you do need to return a defective or damaged item to us and the item is eligible for a returnt, please email us at Connect@ AspireLearningTools.com to obtain a return merchandise authorization number and information on how to print a return label. Please note that we cannot accept any returns without a Return Merchandise Authorization. All unauthorized returns will be returned to sender.

Packing and Sending Your Return
1)Once you have received your Return Merchandise Authorization, pack the items securely in a box. You can use the box that the items arrived in or another box, if you prefer. Please ensure all old shipping labels and barcodes have been removed.
2)Affix the shipping label securely to the outside of the box.
3)Send your defective or damaged product to us using an insured or trackable shipping that is most convenient for you.

Requesting a replacement
If you do need to replace a defective or damaged item to us and the item is eligible for a replacement, please email us at Connect@ AspireLearningTools.com to obtain a replacement merchandise authorization number and information on when you will recieve your replacement of the same item purchased. Please note that we cannot accept any replacement requests without a Replacement Merchandise Authorization. All unauthorized replacement will be returned to sender.

Processing Your Replacement or Return
Please allow 21 days to process your return or replacement of your defective or damaged item. You will receive notification via e-mail or postal mail confirming that your replacement has been received and processed. If, after 21 days, you still have not received e-mail confirmation that your replacement has been processed, please contact our Customer Service Center at Connect@AspireLearningTools.com.

Canceling or Changing an Order
We are unable to honor customer requested to cancel or change orders that have been placed and already entered the shipping process.

Undeliverable Shipments
When packages are returned to us as an undeliverable, we will attempt to contact you via phone or e-mail in order to obtain a different shipping address to re-ship the order. If you are concerned that there may be an issue with the delivery of your order, or email our Customer Service Center at Connect@AspireLearningTools.com.

Contacting Our Customer Service Center By e-mail: Connect@AspireLearningTools.com